Question 1

Where are you based?

Accepted Answer

Currently, Amari Skincare does not have a physical store location; we are an e-commerce shop only based out of Germany.

Question 2

Do you take custom orders?

Accepted Answer

Unfortunately, we do not take custom orders at this time.

Question 3

How do I cancel my order?

Accepted Answer

Once you place your order, any refund will be in the form of store credit. As a small business, we are charged for refunds which hurts us. Please be sure you want to place an order before hitting the confirmation button! Thank you for understanding.

Question 4

I have received the wrong item/s, what should I do?"

Accepted Answer

We sincerely apologize for the inconvenience. We do our best to make your shopping experience with Amari Skincare good! Please send us an email at info@amari-skincare.com with your order number, and we will fix our error at no additional cost to you.

Question 5

Will my order arrive by a certain date?

Accepted Answer

To find more information about our shipping policy, please head over to http://www.amari-skincare.com/shipping-returns

Question 6

I have made a mistake in my shipping address, what do I do?"

Accepted Answer

Please reach out within 24 hours to correct an address error on info@amari-skincare.com. After your order has been shipped, we cannot change the address and are not responsible for misdirected packages. Please see our shipping policy for more infomation

FREQUENTLY ASKED QUESTIONS

Frequently asked questions