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FREQUENTLY ASKED QUESTIONS

  • Where are you based?
    Currently, Amari Skincare does not have a physical store location; we are an e-commerce shop only based out of Germany.
  • Do you take custom orders?
    Unfortunately, we do not take custom orders at this time.
  • How do I cancel my order?
    Once you place your order, any refund will be in the form of store credit. As a small business, we are charged for refunds which hurts us. Please be sure you want to place an order before hitting the confirmation button! Thank you for understanding.
  • I have received the wrong item/s, what should I do?"
    We sincerely apologize for the inconvenience. We do our best to make your shopping experience with Amari Skincare good! Please send us an email at info@amari-skincare.com with your order number, and we will fix our error at no additional cost to you.
  • Will my order arrive by a certain date?
    To find more information about our shipping policy, please head over to http://www.amari-skincare.com/shipping-returns
  • I have made a mistake in my shipping address, what do I do?"
    Please reach out within 24 hours to correct an address error on info@amari-skincare.com. After your order has been shipped, we cannot change the address and are not responsible for misdirected packages. Please see our shipping policy for more infomation
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